1. PRIVACY POLICY
Last updated: [DATE]
Who we are
hipeup ("we", "us", "our") is a human-connection accreditation programme. We are the data controller responsible for the personal information you give us through this website.
If you have any questions about this policy or how we handle your data, contact us at [CONTACT EMAIL], or by post at [REGISTERED ADDRESS].
[IF REGISTERED: We are registered with the UK Information Commissioner's Office (ICO), registration number [XXXXXXXX].]
What information we collect
When you sign up for the free SSV Assessment, we collect your email address [AND FIRST NAME IF COLLECTED].
When you complete the SSV Assessment itself, we collect your answers to the assessment questions and your email address. The assessment is hosted on Google Forms.
When you book a free conversation, we collect your name, email address, and any details you give us about your organisation and your team.
When you contact us through the website, we collect your name, email address and the content of your message.
When you visit the website, we and our providers may collect technical information such as your IP address, browser type and how you use the site. See our Cookie Policy for detail.
Why we collect it, and our lawful basis
To send you the assessment and respond to you. When you ask for the assessment, book a conversation or send us a message, we use your details to do the thing you asked for. Our lawful basis is our legitimate interests in responding to enquiries and providing the service you requested.
To send you marketing emails. We send emails about hipeup — programme news, resources and information about what we do. Our lawful basis is your consent, which you give when you sign up. You can withdraw it at any time, and doing so does not affect anything we did before you withdrew it.
To understand and improve the programme. We use assessment responses to produce your results and to improve how hipeup works. Our lawful basis is our legitimate interests in developing our services. [CONFIRM: whether assessment data is ever used in aggregated or anonymised form for research, case studies or marketing — if so, say so here.]
To manage our business relationships. If you book a conversation, we keep a record in our customer relationship management system so we can follow up properly. Our lawful basis is our legitimate interests in managing prospective and existing client relationships.
If you complete the SSV Assessment as part of your employer's programme
[SECTION NEEDS POLLY'S / ADVISER'S INPUT — placeholder wording below.]
Where an organisation runs the SSV Assessment with its team as part of a hipeup programme, we process team members' responses [on that organisation's behalf / as joint controllers — CONFIRM WHICH].
[CONFIRM AND STATE CLEARLY: whether individual responses are ever shared with the employer, or only aggregated results. This is the single most important thing for an employee reading this page.]
Who we share it with
We use the following providers, who process data on our behalf:
Brevo — email marketing and our contact list. Based in the European Union.
Google (Google Forms) — hosts the SSV Assessment. Based in the United States.
Squarespace — hosts this website. Based in the United States.
[ADD ANY OTHERS — analytics, CRM, scheduling, etc.]
We do not sell your personal information, and we do not share it with anyone else unless the law requires us to.
Sending data outside the UK
Some of our providers are based outside the UK. Where personal data is transferred outside the UK, we rely on safeguards approved under UK data protection law, such as the UK International Data Transfer Agreement or the UK Extension to the EU–US Data Privacy Framework. [CONFIRM WHICH APPLIES TO GOOGLE AND SQUARESPACE.]
How long we keep it
Mailing list: for as long as you are subscribed. If you unsubscribe we remove you from the active list, and keep a minimal record so we do not contact you by mistake.
Assessment responses: [CONFIRM RETENTION PERIOD].
Enquiries and bookings: [CONFIRM — e.g. up to 24 months after our last contact].
We may keep information for longer where the law requires it.
Cookies
See our [Cookie Policy] for what we use and how to change your choices.
Your choices and rights
You can unsubscribe from our emails at any time using the link at the bottom of any email we send.
Under UK data protection law you also have the right to:
Ask for a copy of the personal data we hold about you
Ask us to correct anything that is wrong
Ask us to delete your data
Ask us to restrict or stop using your data
Object to how we use your data
Ask us to transfer your data to another provider
Withdraw your consent at any time
To do any of these, email us at [CONTACT EMAIL]. We will respond within one month.
Complaints
If you are unhappy with how we have handled your personal data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
We would like the chance to put things right first, so please contact us before you go to the ICO.
Changes to this policy
We may update this policy from time to time. When we do, we will change the "last updated" date at the top of this page.
2. COOKIE POLICY
Last updated: [DATE]
What cookies are
Cookies are small files stored on your device when you visit a website. They do things like remember your choices and help us understand how the site is used.
The cookies we use
Essential cookies. These make the website work — page navigation, security, and remembering your cookie choices. The site cannot function properly without them, so they do not require your consent.
Analytics cookies. [IF ANALYTICS IS INSTALLED: These help us understand how people find and use the site so we can improve it. We use [GOOGLE ANALYTICS / OTHER]. We only set these if you agree.]
Marketing cookies. [IF USED: These are set by advertising platforms so we can measure our campaigns and show relevant ads. We use [LIST PLATFORMS]. We only set these if you agree.]
[IF NEITHER IS INSTALLED YET, DELETE BOTH SECTIONS AND STATE: We currently use only essential cookies. We do not use analytics, tracking or advertising cookies. If that changes, we will update this page and ask for your consent first.]
Changing your mind
You can change or withdraw your cookie choices at any time using [the cookie settings link in our footer / your browser settings]. Most browsers also let you block or delete cookies — see aboutcookies.org for how.
Questions
Email us at [CONTACT EMAIL].
3. WEBSITE TERMS OF USE
Last updated: [DATE]
These terms cover your use of hipeup.com. They do not cover the hipeup programme itself — that is governed by a separate agreement. [PROGRAMME TERMS ARE A SEPARATE DOCUMENT AND SHOULD BE DRAFTED BY AN ADVISER.]
Who we are
hipeup.com is operated by [FULL LEGAL ENTITY NAME], [company number [XXXXXXXX], registered in England and Wales at [REGISTERED ADDRESS]] / [a sole trader based at [ADDRESS]].
Using this website
You may use this website for your own information and for enquiring about our services. Please do not misuse it — that includes trying to gain unauthorised access, introducing anything harmful, scraping content in bulk, or using it in any way that is unlawful or that damages the site or other users.
We may change or withdraw any part of the site at any time. We try to keep it available but cannot promise it will always be uninterrupted or error-free.
Our content
Everything on this website — text, images, logos, the hipeup name and brand, and the SSV framework — belongs to us or is used with permission. You may read it, print a copy for your own use, and share links to it. You may not copy, republish or use it commercially without our written permission.
The information on this site
We aim to keep the site accurate and up to date, but it is provided for general information. It is not advice, and you should not rely on it as the only basis for a decision about your organisation. Assessment results are indicative and are not a professional diagnosis of any individual or organisation.
Links to other sites
Where we link to other websites, we do so for information only. We are not responsible for their content.
Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
Otherwise, and to the extent the law allows, we are not liable for any loss of profit, loss of business, business interruption or loss of anticipated savings arising from your use of this website.
Changes to these terms
We may update these terms. The version on this page at the time you use the site is the version that applies.
Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. [CONFIRM — depends on where hipeup is established.]
Contact
[CONTACT EMAIL]